Our Policy
Products & Orders
Medical Joy designs and sells accessories and apparel for children living with type 1 diabetes, including our signature insulin pump t‑shirts.
All products are described as accurately as possible. However, slight variations in color, fit, or design may occur.
Orders are subject to availability. We reserve the right to cancel or refuse any order at our discretion.
Pricing & Payment
All prices are listed in South African Rand (ZAR) and include VAT unless otherwise stated.
Payment must be made in full at checkout via accepted payment methods.
We reserve the right to update prices at any time without prior notice.
Shipping & Delivery
We ship within South Africa and may offer international delivery upon request.
Estimated delivery times are provided at checkout. Delays may occur due to external factors.
Medical Joy is not responsible for lost or stolen packages once marked as delivered.
Returns & Exchanges
We accept returns or exchanges within 14 days of delivery for unworn, unwashed items in original condition.
Custom or personalized items may not be eligible for return unless defective.
Shipping costs for returns are the responsibility of the customer unless the item is faulty.
Privacy & Data
We respect your privacy. Personal information is collected only for order processing and customer service.
We do not sell or share your data with third parties, except as required to fulfill your order.
Intellectual Property
All content, designs, and branding on this site are the property of Medical Joy.
You may not reproduce, distribute, or use our materials without written permission.
Liability & Disclaimer
Medical Joy products are designed to support families living with type 1 diabetes but are not medical devices.
We are not liable for any misuse, allergic reactions, or complications arising from product use.
Use our products under the guidance of your healthcare provider.